At the direction of my contact with Boyne country Sports (BCS), the three surviving snowboards have been dropped off at the repair shop for a complete tune on their dime. My board had a few extra nicks in the edges I didn’t see upon first glance, Jen’s board actually looks the best of the three, and poor Christopher’s board it getting a total makeover of the base and all edges. By the time they are done, all three boards should look almost brand new and carve turns better than they have for most of the season. That’s the good news.
The bad news, Tristan’s board, the one that suffered catastrophic damage in its high flying adventure off the top of my car, is not so easy to replace. I have surfed the web, checked every board shop I know of, and come to the conclusion that we may have to buy him a board he can grow into rather than one that fits him right now. The danger in doing that is frustration on his part when he can’t control it as well as he did his other board and the temper tantrums that will inevitable follow such a discovery. The up side to this is that we can get him on a board that, once he grows into it fully, will last him multiple seasons and allow him to do the tricks he sees the older kids perfecting in the park and pipe. I know he would love to be able to do those things and in time, probably after a lesson or two, he will be there hanging with the bigger kids at the top of the park and along the walls of the pipe all afternoon. For now though, he’s a little over 50 lbs and a little over 4 feet tall. That makes fitting a quality board difficult. Plain and simple, he’s in that hard to fit category due to his height and nothing but time will fix that.
As for Yakima and how they are handling this whole thing, so far I have to admit that it is better than I expected. I contacted their customer support center and was told that the warranty covers the rack only. However, if the failure of the rack is deemed responsible for the catastrophic damage to the snowboard and two bags, they will also cover replacing them. I think there is no doubt that their techs will determine the rack failed, it’s sort of obvious even to a non-engineer like myself that the front latch opened up while going down the road and the rest of the damage was simple a domino effect of wind and speed once the tips of the boards were no longer attached to the top of the car.
I am currently awaiting delivery of my new Fat Cat 6 Yakima rack which has a re-designed latch, hmmm wonder why they redesigned it. Once I have that in my hand I will be shipping back what is left of the original Yakima rack and its lock cores with keys in the same box. Upon their determination of the rack being at fault for the damage I will receive a check from Yakima covering the replacement of Tristan’s snowboard and the bags for both mine and Jen’s boards. What more could I ask for short of compensation for the headache caused by this fiasco?
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